SERVICES

At Edmac Europe, we know that the best way to reach our goals is for you to achieve yours. That is why we offer you a huge cross reference database, enormous amounts of stock and an excellent logistics service. All of this managed by a strong team, ready to support you.



Edmac Service

With Edmac Europe as a supplier, you can rely on a dynamic team, ready to support you.

Your sales contact helps you to identify the parts you need, to compare OEM and Edmac parts, to check prices and lead times, to help you with bigger projects and to stock parts you need for the future.

At Edmac, Customer Service is more than a department. Every day our customer service contacts strive to process your orders timely, to understand what you want and to anticipate on your needs. They work in a proactive way to support you in the service you provide to your end customer.



www.edmac.eu

Our website gives you direct access to the full capabilities of Edmac, making sure you can use our services 24/7. This E-commerce platform gives you direct access to our 200.000 items and 300.000 cross references. Via www.edmac.eu, you can easily find back the parts you need for your compressor, order fast and get a transparent view on the order status.

What makes our web shop unique, is that you can see our stock online, follow up on your shipments, download technical information and even understand the content of our high quality kits.

We aim to keep investing in this platform, to make your life even more easy tomorrow.



Stock

Edmac strives to anticipate on which parts you need most. Within our operations team, we regularly re-evaluate our stocking parameters to make sure that our 1.500+ stocked parts are available when you need them.

Whenever you have machines under a service contract and Edmac does not have the required parts on stock, let us know! We will stock the parts especially for you.



Logistics

If you order stocked parts before 12:00 PM (CET), we promise to ship them on the same day. We regularly re-evaluate our transport flows to make sure we offer short and reliable lead times for shipments to all our major destinations.

We work closely together with forwarders UPS and DHL to ship your packages. Depending on the urgency of your order, you can choose standard or express delivery. For large overseas deliveries, we work with DHL Global Forwarding.

If your orders require a special flow or shipping method, please let us know and we will advise you what is possible.

© Edmac 2018. All Rights Reserved
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