Hello, how can we help you?

Looking for an answer? Our self-help section is the fastest way to get help. Here you can read how to track and cancel orders, or indicate a return.
You'll find answers to many topics here, including the payment options available at Edmac Europe.

Here are some of the most frequent questions:

On our website you can use the search bar to look for the part you are looking for using your own reference. In case you cannot find your item, you can also consult our Business Portal to identify the item you are looking for. Go to Business Portal >

Of course you can always send an email to sales.edmac@edmac.eu. One of our product experts will be happy to assist you!

If you want to submit a return, you can do so via the form below. Fill in the form as detailed as possible so that we can process your return faster.

Submit Return

If you want to cancel your order, please send an email to cs@edmac.eu as soon as possible, so our Customer Service Team can still cancel your order on time and notify you.

Please note: we work very hard to ship our orders as quickly as possible. It is therefore not always possible to cancel your order before the shipment.

For more information you can always consult our return and cancellation policy.

If you received a defective item or encountered another problem with your order, please fill in the form below. Fill in the form as detailed as possible so that we can process your claim faster.

Submit Claim

Can't find the answer you're looking for?
Please contact us.

CALL US: +32 (0)3 750 80 11

Our specialists are ready for you.

You can reach us from Monday to Friday:

08:00-17:00 CET

Closed on weekends and during holidays.

Have your order number ready for a faster answer to your question.


We try to answer within 24h.

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